| 医院门诊业务流程病人满意度研究 |
| |
| 引用本文： | 段钢,陈晓斌,牛松松. 医院门诊业务流程病人满意度研究[J]. 价值工程, 2008, 27(1): 139-141 |
| |
| 作者姓名： | 段钢 陈晓斌 牛松松 |
| |
| 作者单位： | 电子科技大学管理学院,成都,610054;电子科技大学管理学院,成都,610054;电子科技大学管理学院,成都,610054 |
| |
| 摘 要： | 提供了一套构建医院门诊业务流程病人满意度指标体系的方法。首先对一所二级甲等医院门诊病人进行了两次问卷调查;在数据分析的基础上,提取指标并确定权重。最后,构建了一套评价医院门诊业务流程病人满意度的指标体系。
|
| 关 键 词： | 门诊 业务流程 指标体系 顾客满意度 |
| 文章编号： | 1006-4311（2008）01-0139-03 |
The Research of Satisfaction on the Outpatient Services Process of Hospital |
| |
| Duan Gang,Chen Xiaobin,Niu Songsong. The Research of Satisfaction on the Outpatient Services Process of Hospital[J]. Value Engineering, 2008, 27(1): 139-141 |
| |
| Authors: | Duan Gang Chen Xiaobin Niu Songsong |
| |
| Abstract: | To provide a method of constructing an indicator system of satisfaction on the outpatient services process of hospital, by doing questionnaire research to the patients of a hospital twice,get the indicators and the weight.Finally,constructing an indicator system of satisfaction on the outpatient services process of hospital. |
| |
| Keywords: | outpatient outpatient services process indicator system satisfaction of the patient |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
