Queuing with balking and reneging in M|G|1 systems

Summary AM|G|1 queuing process in which units balk with a constant probability (1−β) and renege according to a negative exponential distribution has been considered. The busy period process is first investigated making use of the supplementary variable technique and discrete transforms. The expression for the joint distribution of the number of customers serviced during a busy period and the length of the busy period has been derived. FollowingGaver (1959) the general process is investigated and making use of renewal theory the ergodic properties of the general process have been studied. It has been shown that as long as reneging is permitted (α>0), the steady states always exist, but when no reneging is permitted (α=0), the steady states exist only whenλ β η<1.