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Quality certification in the hospitality industry: Analyzing the benefits of ISO 9000
Affiliation:1. Holds degrres in economics and management, is a principal lecturer in hospitality management at Sheffield Hallam University, USA;2. A candidate at Sheffield Hallam University, holds a master''s degree in tourism management, USA;1. CIISA, Faculty of Veterinary Medicine, University of Lisbon, Avenida da Universidade Técnica, Pólo Universitário do Alto da Ajuda, 1300-477 Lisbon, Portugal;2. University of Novi Sad, Faculty of Technology, 21000 Novi Sad, Serbia;1. Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Malaysia;2. School of Creative Industry Management and Performing Arts, Universiti Utara Malaysia, Malaysia;3. School of Economics, Finance & Banking, College of Business, Universiti Utara Malaysia, Malaysia;4. The Superior College, Lahore, Pakistan;5. Peoples Friendship University of Russia, Moscow, Russia;1. School of Biological and Agricultural Engineering, Jilin University, 5988 Renmin Street, Changchun, 130022, PR China;2. Key Laboratory of Bionic Engineering, Ministry of Education, Jilin University, 5988 Renmin Street, Changchun, 130022, PR China;3. School of Management, Jilin University, 5988 Renmin Street, Changchun, 130022, PR China;1. Sprott School of Business, Carleton University, 1125 Colonel By Drive, 810 Dunton Tower, Ottawa, Ontario K1S 5B6, Canada;2. Department of Management (MSC 3DJ), College of Business, New Mexico State University, Las Cruces, NM 88003, USA;1. School of Hotel and Tourism Management Office 611, The Hong Kong Polytechnic University, 17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong;2. Isenberg School of Management, University of Massachusetts-Amherst, 90 Campus Center Way, 209A Flint Lab, Amherst, MA, 01003, United States;3. RMIT University, Department of Economics, Finance and Marketing, 3000 Melbourne, Australia;4. Copenhagen Business School, Department of Marketing, Solbjerg Plads 3, 2000 Frederiksberg, Denmark
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