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Tourists' information search: the differential impact of risk and uncertainty avoidance
Authors:Vanessa Ann Quintal  Julie Anne Lee  Geoffrey N. Soutar
Abstract:While studies in and out of tourism contexts have explored risk and/or uncertainty avoidance's impact on information search, few have clarified whether the two constructs impact differentially on information search. To examine this issue, data were collected from large online panels in Australia, China and Japan. The risk and uncertainty avoidance scales were reliable, had convergent and discriminant validity and were invariant across the three country samples. As expected, uncertainty avoidance was positively related to the extent of information search in all three country samples, whereas risk avoidance was not. This suggests that the constructs are distinct and may impact at different stages of decision‐making. Copyright © 2009 John Wiley & Sons, Ltd.
Keywords:consumer decision‐making  risk and uncertainty avoidance  information search
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