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北京城市散客旅游服务管理模式问题诊断与对策思考
引用本文:徐菊凤. 北京城市散客旅游服务管理模式问题诊断与对策思考[J]. 旅游学刊, 2008, 23(8)
作者姓名:徐菊凤
作者单位:北京联合大学旅游学院现代休闲方式与旅游发展研究所,北京,100101
基金项目:北京市哲学社会科学基金
摘    要:散客旅游接待能力是衡量一个城市旅游业成熟度和综合服务体系完善度的重要标志.作为著名旅游目的地,北京在散客旅游接待领域长期受一日游"黑车"问题的困扰,城市形象严重受损.文章深入分析了北京散客一日游问题形成的原因及其管理上的症结,厘清了对相关问题的认识,借鉴国内国外大城市散客服务体系建设的成功经验,为解决北京城市散客服务管理模式提出了若干可行性建议.

关 键 词:城市管理  城市旅游  散客旅游  管理模式

The Administrative Mode of Service System for Independent Tourists:Beijing's Problems and Countermeasures
XU Ju-feng. The Administrative Mode of Service System for Independent Tourists:Beijing's Problems and Countermeasures[J]. Tourism Tribune, 2008, 23(8)
Authors:XU Ju-feng
Affiliation:XU Ju-feng(The Leisure & Tourism Research Center of Institute of Tourism,Beijing Union University,Beijing 100101,China)
Abstract:The capability of independent tourists reception is an important indication for a metropolis to measure its maturity of tourism industry and the perfection of its comprehensive service system.As a famons tourist destination,Beijing receives more than 70 million individual tourists every year.However,the city has always been puzzled by the unlicensed cars,thus seriously damaging its image.The paper makes an in-depth analysis of the cause of the problem in one-day tour and its administrative crux,discusses a ...
Keywords:urban management  urban tour  independent tour  administrative mode  
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