Confidence, visibility and pressure: the effects of shared information in computer aided hotel management |
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| Authors: | David A. Buchanan James McCalman |
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| Affiliation: | David Buchanan is Senior Lecturer in organisational behaviour at the University of Glasgow Business School and James McCalman is Lecturer in management studies also at Glasgow University Business School. |
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| Abstract: | This article analyses the use made of computer based information systems in hospitality management. The findings indicate that, rather than replacing the middle management role, computer systems are used as support mechanisms which remove uncertainty associated with decisions based on hunch or inadequate information. |
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