公立医院医疗服务体系构建的创新

当前我国公立医院医疗服务质量与患者的实际需求和服务期望值存在较大距离,本文以无锡二院对人性化医疗服务体系的探索为例,从医疗服务的人性化、医疗流程的合理性、保障服务的及时性等方面进行了介绍,并对改革的动因及成效进行了分析。

Innovation of Building Medical Service System of Public Hospital

There is huge gap between the public hospital medical service quality and the real demands and anticipation from patients.This article introduces the practice in humanized medical service system of Wuxi No.2 People’s Hospital from the perspectives of humanized medical services,reasonable medical process,and the timeliness of services.And it also analyzes the motive and effects of service reform.