Tourism: The Use of Production Management Techniques

Manufacturing industry has over many decades achieved enormous improvements in productivity and the quality of goods through applying a wide range of techniques. Many of these techniques can find appropraite uses in a service industry like tourism and bring about the same beneficial effects as in manufacturing. Theresultsofa questionnaire survey to establish whether a selection of these techniques are used by hotels, travel agents and tour operators are presented. The findings indicate that the techniques listed are not generally in use, apparently mainly because of lack of knowledge.