On innovation patterns and value-tensions in public services |
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Authors: | Lars Fuglsang Rolf Rønning |
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Institution: | 1. Department of Communication, Business and Information Technologies, Roskilde University, Building 44.3, Box 260, DK-4000 Roskilde, Denmarkfuglsang@ruc.dk;3. Centre for Innovation in Services, Lillehammer University College, Postboks 952, 2604 Lillehammer, Norway |
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Abstract: | In the innovation studies literature, innovation patterns have been described, such as science-based and practice-based innovation, that vary among industrial sectors. As a consequence, firms become distinguished with respect to their typical innovation pattern. Less attention has been paid to the possibility of intertwined innovation patterns. Focusing on public sector services, this paper argues that intertwined innovation patterns emerge within public services as a response to value-tensions. Values can be defined as measures for beneficial behaviour that guide innovation. Value-tensions in public services include tensions between the political, economic, communal, aesthetic and intellectual values. The contribution of the paper to service innovation research is the emphasis on the concept of intertwined innovation patterns, such as the intertwinement of science-driven and task-driven innovation. Furthermore, the paper contributes by pinpointing how varied values guide innovation in public services. |
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Keywords: | innovation patterns innovation public service intertwined innovation value tension |
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