The influence of organisational context on training success in the restaurant industry |
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| Authors: | Jose Luis Ballesteros Petra De Saá |
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| Affiliation: | 1. Departamento de Economía y Dirección de Empresas , Universidad de Las Palmas de Gran Canaria , Edificio de Ciencias Económicas y Empresariales, Campus Universitario de Tafira, Las Palmas de Gran Canaria , 35017 , Spain jballesteros@dede.ulpgc.es;3. Departamento de Economía y Dirección de Empresas , Universidad de Las Palmas de Gran Canaria , Edificio de Ciencias Económicas y Empresariales, Campus Universitario de Tafira, Las Palmas de Gran Canaria , 35017 , Spain |
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| Abstract: | Training plays a basic role in restaurants' success by improving the service quality provided by employees. The aim of this paper is to analyse how contextual factors, such as supervisors' support, resources' availability, opportunity to use training content, and organisational learning culture, influence training success. To that end, an empirical study was conducted on 137 restaurants. Results show that training success depends on the trainee's opportunities to use training content. Those opportunities are influenced by the resources' availability, as well as by the supervisors' support. The organisational learning culture influences training success through the resources' availability and supervisors' support. |
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| Keywords: | supervisor support learning culture training success |
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