Consumer Behaviour Convergence in the European Union

This paper examines and contrasts the attitude to food shopping in Denmark and Spain in both grocery products and white goods used to store and prepare foods. The focus is on the underlying dimensions used by consumers in Copenhagen and Madrid to select food and electrical stores to patronise. The attributes studied are drawn from prior research and are consistent across the two product categories. The research concludes that there is a relatively meaningful set of attributes, which is limited in size, that consumers may employ to make judgements. The salience of individual attributes was shown to vary with the sector under consideration. Contrasts are evident between the attribute ranking given by Danish and Spanish consumers. Particular attention is paid to the manner in which consumers distinguish between ‘service’ and ‘personnel’ in making their store selection. The work is set in the context of the retail internationalisation literature, where it is held that there is a convergence of consumer tastes in different international markers that facilitate operators developing stores overseas. Some evidence is produced to support this idea, though the need for additional cross-cultural and longitudinal studies to test this idea further is recognised.