The Board of Directors and The Adoption of Quality Management Tools |
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| Authors: | Fabio Monteduro Alessandro Hinna Roberto Ferrari |
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| Affiliation: | 1. Interdepartmental Centre of Studies on Public Administration (CISPA) , University of Rome ‘Tor Vergata’ , Rome, Italy E-mail: fabio.monteduro@uniroma2.it;2. Economy and Territory Department , University of Rome ‘Tor Vergata’ , Rome, Italy E-mail: alessandro.hinna@uniroma2.it;3. Department of Economics and Business , LUISS University of Rome , Rome, Italy E-mail: rferrari@luiss.it |
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| Abstract: | Abstract The article examines the role of the board of directors in Local Public Utilities (LPUs). It aims at verifying empirically if a correlation exists between specific characteristics of the board of directors and the adoption of innovative arrangements addressing emerging needs of users and citizens (i.e. quality). By means of applying multivariate statistical methods to a random sample of sixty Italian LPUs, this study finds the relational capital of the boards affecting the take up of quality-oriented actions by LPUs. These results support the resource-dependence theory, neglected by mainstream literature. |
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| Keywords: | Boards governance public utilities quality management resource-dependence theory |
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