Ground handling services at European hub airports: Development of a performance measurement system for benchmarking |
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| Authors: | Stephan Schmidberger Lydia Bals Evi Hartmann Christopher Jahns |
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| Affiliation: | 1. EBS European Business School, Söhnleinstr. 8, 65201 Wiesbaden-Schierstein, Germany;2. Centre for Strategic Management and Globalization, Copenhagen Business School, Porcelænshaven 24 B 2000 Frederiksberg, Denmark;1. Università degli Studi di Napoli “Federico II”, Via Claudio 21, 80125 Napoli, Italy;2. Università degli Studi di Napoli “Federico II”, Piazzale Tecchio 80, 80125 Napoli, Italy;3. Università degli Studi di Napoli “Federico II”, Via Cinthia 21, 80126 Napoli, Italy;4. Università degli Studi di Salerno, Via Ponte Don Melillo 132, 84084 Fisciano, Salerno, Italy;5. Technische Hochschule Ingolstadt, Esplanade 10, 85049 Ingolstadt, Germany;1. Department of Transportation Management, Tamkang University, 151 Ying-Chuan Road, Tamsui, Taipei 251, Taiwan;2. Department of Industrial Engineering and Management, National Taipei University of Technology, No. 1, Section 3, Chung-Hsiao East Road, Taipei, Taiwan;1. Munich Aerospace e.V., Faculty of Aerospace Engineering, Willy-Messerschmitt-Str. 1, Taufkirchen 82024, Germany;2. Bauhaus Luftfahrt e.V., Willy-Messerschmitt-Straße 1, Taufkirchen 82024, Germany;1. KTH - Royal Institute of Technology, School of Industrial Engineering and Management, Lindstedtsvägen 30, 114 28, Stockholm, Sweden;2. Technical University of Madrid (UPM)/Universidad Politécnica de Madrid, c/ José Gutiérrez, Abascal, 2, 28006, Madrid, Spain;3. Research Institute of Industrial Economics, Grevgatan 34, SE-10215, Stockholm, Sweden |
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| Abstract: | The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities. |
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