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Ten laws of customer satisfaction |
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| Affiliation: | 1. Belarusian State University, 4, Nezavisimosti Ave., Minsk 220030, Belarus;2. Peoples Friendship University of Russia (RUDN University), 6 Miklukho-Maklaya St, Moscow 117198, Russia;1. University of Connecticut, School of Business, BUSN 405, Storrs, CT 06269, USA;2. Pennsylvania State University, Department of Agricultural Economics, Sociology, and Education, 208A Armsby Building, University Park, PA 16802, USA |
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