THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER‐FOCUSED VERSUS INFORMATION‐FOCUSED CAPABILITIES |
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| Authors: | Meng Zhao,Cornelia Dr ge,Theodore P. Stank |
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| Affiliation: | Meng Zhao,Cornelia Dröge,Theodore P. Stank |
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| Abstract: | The research presents a model that portrays customer‐focused and information‐focused capabilities as interrelated predictors of firm performance. Results show that customer‐focused capabilities are directly related to performance, but that information‐focused capabilities are not. Rather, the latter relationship is indirect: information‐focused capabilities are linked to performance via the interrelationship with customer‐focused capabilities. |
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