Linking improved knowledge management to operational and organizational performance |
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Authors: | Brian S Fugate Theodore P Stank John T Mentzer |
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Institution: | 1. Colorado State University, Department of Management, 223 Rockwell Hall, Fort Collins, CO 80523, United States;2. The University of Tennessee, 310 Stokely Management Center, Knoxville, TN 37996-0530, United States;3. Bruce Excellence Chair of Business, The University of Tennessee, 310 Stokely Management Center, Knoxville, TN 37996-0530, United States |
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Abstract: | This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data. |
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Keywords: | Knowledge management Shared interpretation Knowledge responsiveness |
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