| 高校图书馆读者抱怨探析 |
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| 引用本文： | 郭小燕.高校图书馆读者抱怨探析[J].价值工程,2012,31(18):218-219. |
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| 作者姓名： | 郭小燕 |
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| 作者单位： | 渭南师范学院图书馆,渭南,714000 |
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| 摘 要： | 读者抱怨是图书馆无法回避的问题,文章分析了导致图书馆读者抱怨行为的主要原因,提出了图书馆正确处理读者抱怨的有效方法。
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| 关 键 词： | 高校图书馆 读者服务 抱怨管理 |
Analysis of Readers' Complaints in the University Library |
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| Guo Xiaoyan.Analysis of Readers' Complaints in the University Library[J].Value Engineering,2012,31(18):218-219. |
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| Authors: | Guo Xiaoyan |
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| Institution: | Guo Xiaoyan(Library,Weinan Normal University,Weinan 714000,China) |
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| Abstract: | Readers’ complaints are the unavoidable problem in library.By analyzing the main reasons which led to the readers’ complaints,this paper tries to find out an effective way to cope with the reader’ complaints. |
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| Keywords: | university library reader services complaint management |
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