基于员工满意角度的酒店服务质量提升策略研究

酒店行业快速发展,服务质量却逐年下降。本文重点分析服务水平下降、服务意识淡薄的原因,并从员工满意着手,提出酒店应采用多种方法,来提升服务质量,最终达到员工满意、客人满意、酒店获利的三赢。

Hotel Service Quality Improvement Strategy Based on Employee Satisfaction

The hotel industry develops fast.However,the service quality declines year by year.This article mainly analyzes the causes that the service level reduces,and the service consciousness is poor.And starting from the employee satisfaction,this paper puts forward the hotel should use a variety of methods to improve service quality,and achieve finally employee satisfaction,guest satisfaction,and hotel profit.