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CRM and RQ as key factors in retail setting services in an economic crisis context. The case of travel agencies |
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| Authors: | Mª. Ángeles Oviedo-García Manuela Vega-Vázquez Mario Castellanos-Verdugo |
| Affiliation: | 1. Management and Marketing Department, Facultad de CC. Económicas y Empresariales, University of Seville, Avda. Ramón y Cajal, 1, 41018, Sevilla, Spain |
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