| 浅谈客户自助服务模式 |
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| 引用本文： | 李铁坚,苗成.浅谈客户自助服务模式[J].企业技术开发,2012(19):78-80. |
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| 作者姓名： | 李铁坚 苗成 |
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| 作者单位： | 中国电信湖南公司企业信息化部 |
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| 摘 要： | 积极推进客户自助服务是企业提高服务水平和降低服务成本的最佳途径,也是现代服务业信息化服务的一种创新思路和手段。文章以电信行业为例,探讨了客户自助服务模式的整体方案,为企业由传统人工服务模式向电子自助服务模式的转变提供了新思路。
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| 关 键 词： | 客户 自助服务 技术模式 |
Discussion on the customer self-service pattern |
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| LI Tie-jian,MIAO Cheng.Discussion on the customer self-service pattern[J].Technological Development of Enterprise,2012(19):78-80. |
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| Authors: | LI Tie-jian MIAO Cheng |
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| Institution: | (Department of Enterprise Information Technology,Hunan Branch of China Telecom Corporation Limited,Changsha,Hunan 410001,China) |
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| Abstract: | Promoting customer self-service is the best way to improve service level and reduce service cost.It’s also the innovation and means of modern information services.This article discussed the solution of the customer self service parttern by taking telecommunication industry as an example,and put forward a brand-new thought in transformation from traditional service pattern to the electronic self service pattern. |
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| Keywords: | customer self-service technical pattern |
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