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Cross-Border Restaurant Patronage
Abstract:ABSTRACT

This research takes a cross-cultural view of the variables influencing dining consumers' perception of the attractiveness of a neighboring country as a venue for dining, and satisfaction with the cross-border dining experience. Specifically, it studies consumers' attractiveness perceptions of neighboring country restaurants as a venue for dining and satisfaction, with the cross-border dining experience as a function of three key individual-difference variables associated with Western and Asian consumers. In a survey of 636 cross-border diners at United States/Canada and Hong Kong/China borders, perceptions of attractiveness and satisfaction were found to vary as a function of variables associated with the cultural attributes of individualism/collectivism, uncertainty avoidance, and time perspective.
Keywords:Cross-cultural influences  cross-border dining  consumer perception  customer satisfaction
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