Justice perceptions and drives of hotel employee social loafing behavior |
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| Institution: | 1. Institute of Tourism, Beijing Union University, Bei Si Huan Dong Lu, No. 99, Chaoyang District, Beijing 100101, China;2. School of Hotel and Restaurant Administration, Oklahoma State University, 210 HS West, Stillwater, OK 74078, USA;3. Business School, Sun Yat-Sen University, China;4. Faculty of Social Science, University of Stavanger, NO-4036 Stavanger, Norway;1. School of Management, Xiamen University, Xiamen, China;2. School of Tourism Management, Sun Yat-Sen University, Guangzhou, China;3. School of Economics and Management, Guizhou Normal University, Guiyang, China;4. School of Management, Xiamen University, Xiamen, China;1. Carl H. Lindner College of Business, University of Cincinnati, Department of Management, 501 Carl H. Lindner Hall, Cincinnati, OH 45221, United States;2. Terry College of Business, University of Georgia, Department of Management, 401 Brooks Hall, Athens, GA 30602, United States;3. Eli Broad College of Business, Michigan State University, Department of Management, N475 North Business Complex, East Lansing, MI 48824, United States;1. Institute of Tourism Beijing Union University Beijing, China;2. School of Hotel and Tourism Management The Hong Kong Polytechnic University, Hong Kong Special Administrative Region;3. Faculty of Social Science University of Stavanger Norway;4. Norwegian School of Hotel Management University of Stavanger Norway;1. Boston University School of Hospitality Administration, 928 Commonwealth Avenue, Boston 02215, MA, USA;2. University of Central Florida Department of Psychology, 4111 Pictor Lane, Orlando, FL 32816, USA;3. Pennsylvania State University Department of Psychology, 140 Moore Building, University Park 16802, PA USA;1. Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston, 229 C. N. Hilton Hotel & College, Houston, TX, 77204, USA;2. Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, 229 C. N. Hilton College, Houston, TX, 77204, USA;3. College of Hotel & Tourism Management, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul, 02447, South Korea;4. Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, USA;5. College of Business, Government and Law, Flinders University, GPO Box 2100, Adelaide, SA, 5001, Australia;1. School of Tourism Management, Sun Yat-Sen University, Guangzhou, China;2. School of International Business Administration, Shanghai University of Finance and Economics, Shanghai, 200433, China;3. School of Economics and Management, Guizhou Normal University, Guiyang, China;4. School of Management, Xiamen University, Xiamen, China |
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| Abstract: | Justice perceptions, justice-related satisfaction, employee commitment, and turnover intention are several positive or negative factors influencing employee social loafing behavior. This study analyzed the relationships between these variables in the context of China's hotel industry. A total of 585 valid responses were collected from employees within different departments at 43 hotels in mainland China. Lisrel 8.80 software was used to test structural equation models and hypotheses in this study. Results show that employee commitment is an important mediator, while turnover intention is the main drive of employee social loafing behavior, and justice-related satisfaction significantly influences employee commitment. Findings of this study can be instructive to hotel managers to improve service quality and guests’ satisfaction with hotels. |
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