Sexual discrimination and harassment in the hospitality industry |
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| Affiliation: | 1. Manchester Metropolitan University, Hollings Faculty, Old Hall Lane, Manchester M14 6HR, United Kingdom;2. University of Macau, Faculty of Business Administration, Av. Padre Tomás Pereira Taipa, Macau, China;1. Department of Psychology, Portland State, University, Portland, 16801, USA;2. Department of Psychology, Villanova University, Pennsylvania, 19085, USA;3. Department of Political Science, West Virginia University, West Virginia, 26506, USA;1. School of Tourism Management, South China Normal University, Guangzhou, China;2. Key Laboratory of Brain, Cognition and Education Sciences (South China Normal University), Ministry of Education, China;3. School of Psychology, South China Normal University, Guangzhou, China;4. Foodservice and Lodging Department, Rosen College of Hospitality Management, University of Central Florida, Orlando, USA;5. School of Management, Jinan University, Guangzhou, China;1. Department of Applied Economics, University of Málaga, Room 1414, C/ El Ejido, nº 6, CP: 29071, Málaga, Spain;2. Department of Applied Economics, University of Málaga, Room 1405, C/ El Ejido, nº 6, CP: 29071, Málaga, Spain |
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| Abstract: | This exploratory study discloses and examines issues leading to sexual discrimination and harassment in the hospitality work environment. Using cluster sampling, demographic data were collected by questionnaire from a captive audience of 101 hospitality management students following 12-month international internships. Critical incidents of homophobic harassment and/or sexual discrimination were recorded anonymously online. Descriptive statistics then interpretational and narrative analyses were employed. A minority reported workplace sexual discrimination and/or homosexual harassment, all by males, on both male and female victims. Negative feelings and lack of appropriate actions taken were noted. Managers are urged to take seriously the problems identified and increase awareness of such incidents; while ‘victims’ must not be afraid to report incidents. Recommendations to tackle sexual discrimination and harassment using diversity management are made. |
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| Keywords: | Sexual harassment Sexual discrimination Hospitality industry Diversity management LGBT |
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