Employee loyalty in Hungarian hotels |
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| Institution: | 1. Manchester Metropolitan University, Old Hall Lane, Manchester M14 6HR, UK;2. Budapest Business School, College of Commerce, Catering and Tourism, 1054 Budapest, Alkotmány utca 9-11, Hungary;1. Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd., Orlando, FL 32819, USA;2. Cecil B. Day School of Hospitality Administration, Georgia State University, 35 Broad Street, Atlanta, GA 30303, USA;1. Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Taipa, Macau, China;2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China;3. School of Hospitality Management, The Pennsylvania State University, State College, PA16802, United States |
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| Abstract: | This paper's focus is the association between Hungarian employees’ job satisfaction and their loyalty to the organisation. Data were collected from over 600 hotel employees throughout Hungary by questionnaire, designed to elicit their attitudes to loyalty and perspectives with respect to job satisfaction. Principal component analysis identified potential key contributors to job satisfaction (personal satisfaction gained from participation and recognition, social involvement, career development and salary and benefits) and to employee loyalty (commitment to managers and company, job conditions, personal benefits, service element and location, and career and status). An examination of the inter-relationships revealed that managers’ treatment of employees and the positive benefits of social involvement in the workplace had a greater impact on employee loyalty than monetary rewards. |
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