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Evaluating tourist risks from fuzzy perspectives
Authors:Tsaur Sheng-Hshiung  Tzeng Gwo-Hshiung  Wang Kuo-Ching
Affiliation:Sheng-Hshiung Tsaur, Associate Professor Department and Graduate School of Tourism, Chinese Culture University, Yang Ming Shan, Taipai, Taiwan;Gwo-Hshiung Tzeng is Energy Research Group at the Institute of Traffic and Transportation, National Chiao Tung University, Taipai, Taiwan;Kuo-Ching Wang is A Doctoral Student at the Graduate Institute of International Business Administration, Chinese Culture University Taiwan
Abstract:Since little effort has been devoted to measuring tourist risk from epistemology perspectives, this study develops a scientific framework for its evaluation. Tourist risk is defined as what is perceived by the tourists during the process of a group package tour. This in turn depends on the traveling service conditions experienced during the process and at the destination. The study uses an Analytic Hierarchy Process method to determine the weighting of various risk evaluation criteria. It further considers the possibility of “fuzzy logic” in making subjective judgments, and applies a Fuzzy Multiple Criteria Decision-Making method to conduct the evaluation of tourist risk.
Keywords:AHP   fuzzy MCDM   tourist riskPHA   ambiguï     avec PDCM   risque touristique
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