服务创新与制造业厂商可塑的核心能力

企业资源与能力理论提出了企业竞争优势的资源与能力基础模型,认为具有价值性、稀缺性、难于模仿性和不可替代性的资源或能力,构成企业的核心能力,是企业持续竞争优势的源泉。本文认为,制造业厂商的服务创新能力,可以成为企业的核心能力。制造业厂商有必要在动态中塑造自身的独特服务能力。

Service Innovation and Building Core Competencies for Manufacturers

From the firm's resource - based (or competence- based) competitive advantage model, the resources and capabilities which are valuable, rare, imperfectly imitable and non- substitutable are the core competencies for a firm. Using this model, we discuss that it is possible for a manufacturer to build their comprehensive service innovation capability as some core competence. The manufacturers should establish their own distinctive service competence by integrating all the valuable activities.