A Multiple‐Group Analysis of Associations Between Emotional Exhaustion and Supervisor‐Rated Individual Performance: Temporary Versus Permanent Call‐Center Workers |
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| Authors: | Nele De Cuyper Filipa Castanheira Hans De Witte Maria José Chambel |
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| Institution: | 1. Research Group Work, Organizational, and Personnel Psychology from the Faculty of Psychology and Educational Sciences, KU Leuven, Belgium;2. INOVA Research Center in the Nova School of Business and Economics at the New University of Lisbon;3. Work, Organizational, and Personnel Psychology (WOPP) of the Faculty of Psychology and Educational Sciences at KU Leuven in Belgium;4. University of Lisbon in Portugal, and CIPUL (Research Center in Psychology of University of Lisbon) |
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| Abstract: | This study investigates whether contract type (temporary versus permanent employment) moderates the relationship between emotional exhaustion and supervisor‐rated individual performance. Most temporary workers desire permanent employment, and this may drive them to uphold performance also when strained. This hypothesis was tested with multiple‐group analysis in a sample of 430 call‐center operators from five Portuguese organizations from different sectors. The results show that emotional exhaustion related negatively to supervisor‐rated individual performance among permanent workers, but not among temporary workers. Our conclusion is that the relationship between emotional exhaustion and supervisor‐rated individual performance is conditional upon contract type. © 2014 Wiley Periodicals, Inc. |
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| Keywords: | contingent employment job demands emotional exhaustion performance |
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