| 建筑施工企业顾客满意度评价体系的建立与实施 |
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| 引用本文： | 陈俞蒙,刘高杰.建筑施工企业顾客满意度评价体系的建立与实施[J].世界标准化与质量管理,2001(12):11-13. |
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| 作者姓名： | 陈俞蒙 刘高杰 |
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| 作者单位： | 秦山三期核电站华兴建设公司项目部,314300 |
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| 摘 要： | 结合建筑施工企业的特点，就如何识别顾客需求，建立顾客满意度评价体系，收集评价所需数据以及实施顾客满意度评价过程进行了分析，讨论了顾客满意度评价信度概念及其分析方法。
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| 关 键 词： | 顾客满意度 建筑施工企业 评价体系 评价信度 质量管理 |
| 修稿时间： | 2001年10月17 |
Building and Implement of Evaluating Systems for Customers Satisfaction Degree in Construction Enterprises |
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| Chen Yumeng.Building and Implement of Evaluating Systems for Customers Satisfaction Degree in Construction Enterprises[J].World Standardization & Quality Management,2001(12):11-13. |
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| Authors: | Chen Yumeng |
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| Institution: | Chen Yumeng |
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| Abstract: | In combination with the features of building construction enterprise,this article analyses following processes:identifying the customer needs,establishing the customer satisfactory evaluation system,gathering the data as required for the evaluation and performance of evaluation on customer satisfactory.Also discusses on concept of the credibility for customer satisfactory evaluation as well as the analysis method. |
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| Keywords: | customer satisfactory building construction enterprise evaluation system |
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