Measuring the unmeasurable: Setting standards for management performance |
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| Affiliation: | 1. University of Defence in Belgrade, Department of Logistics, Pavla Jurisica Sturma 33, 11000 Belgrade, Serbia;2. University of Belgrade, Faculty of Organisational Sciences, Jove Ilića 154, Beograd, 11000 Belgrade, Serbia;1. Department of Professional Studies, Purdue University Fort Wayne, 46805, USA;2. Department of Nursing, Indiana University Fort Wayne, 46805, USA;3. Department of Public Policy, Purdue University Fort Wayne, 46805, USA;4. Department of Mathematical Sciences, Purdue University Fort Wayne, 46805, USA |
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| Abstract: | Goals need to be met as well as set. The problem comes in measuring such intangibles as service or management performance. But useful indicators do exist.Along the way the author proposes Odiorne's Law, “Things that do not change will remain the same,” and its corollary, “If you want things to be better, you probably will have to change something.” |
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