Quality Marks, Metrics, and Measurement Procedures for Business Process Models |
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Authors: | PD?Dr. Sven Overhage Dominik Q. Birkmeier Sebastian Schlauderer |
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Affiliation: | 1. Chair of Business Information Systems & Systems Engineering, University of Augsburg, Universit?tsstra?e 16, 86159, Augsburg, Germany
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Abstract: | The availability of high-quality business process models is a central prerequisite for a successful process management. Nevertheless, in practice process models exhibit a large number of quality deficits, among them grammatical, content-related, and stylistic defects. In addition, there exist only very few approaches to determine the quality of business process models. In this paper, we present the 3QM-Framework, an analytical approach to systematically determine the quality of business process models. The 3QM-Framework makes three contributions: it provides quality marks, metrics, and measurement procedures to quantify the quality level as elements of a theoretically justified quality model. The applicability of the 3QM-Framework has been empirically evaluated in case studies. The results of a survey that was conducted among experts moreover attest its practical relevance. |
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