Factors Affecting Employee Satisfaction with Disability Accommodation: A Field Study

We developed and empirically tested a model for employee satisfaction with disability accommodation (our criterion). Our sample consisted of 333 employees who had requested and received a disability accommodation. We found support for most, but not all, of the links in our model. As hypothesized, employees whose input was sought by the organization and employees who received the requested accommodation were significantly more satisfied with their disability accommodation; employee race/ethnicity was indirectly related to employee satisfaction with disability accommodation. Contrary to our model, employee gender was not related to employee satisfaction with disability accommodation. An earlier version of this paper was presented at the 2006 annual convention of the Society of Industrial and Organizational Psychology (SIOP), Dallas, TX. We thank Jim Breaugh for his helpful comments. The order of the authors was determined alphabetically. Deborah B. Balser and Michael M. Harris contributed equally to the paper.