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Tourist expectations and perception of service providers: a Brazilian perspective |
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| Authors: | de Lima Mariana Marques Mainardes Emerson Wagner Rodrigues Ricardo Gouveia |
| Affiliation: | 1.Fucape Business School, Vitória, Brazil ;2.NECE-UBI (Research Centre for Business Sciences), Covilhã, Portugal ;3.Universidade da Beira Interior, Covilhã, Portugal ;4.Abrideias, Faculdade Ciências Sociais e Humanas, Estrada do Sineiro, s/n, 6200-209, Covilhã, Portugal ; |
| Abstract: | Service Business - This research studies the formation of tourist expectations around a tourist destination and the existence of a knowledge gap between this group and perceptions of tourism... |
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