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Service quality in blood donation: satisfaction,trust and loyalty |
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| Authors: | Melián-Alzola Lucía Martín-Santana Josefa D |
| Institution: | 1.Universidad de Las Palmas de Gran Canaria, Campus de Tafira s/n, 35017, Las Palmas de Gran Canaria, Las Palmas, Spain ; |
| Abstract: | Service Business - This study proposes and validates a service quality scale for the blood donation process. It also analyses the impact that service quality has on donor satisfaction with the... |
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| 本文献已被 SpringerLink 等数据库收录！ | |