加强政府回应渠道的建设与完善促进服务型政府建设

服务型政府作为公共管理研究的一个重点领域,其定义和评判标准学术界目前并没有完全统一,但对于服务型政府的根本目标和内容的认识是基本一致的。从政府的服务角度看,对政府服务效果评价的主体应该是接受政府服务的广大群众,而群众的评价又与政府面对公众诉求时回应的态度、效率及采用的方法和取得的结果有直接关系。所以提高政府的回应质量直接关系到群众对政府的满意度,本文将从加强政府回应渠道的建设与完善角度出发,探讨服务型政府建设问题。

Strengthen government response channel's suggestion and perfect promoting service style government construction

A service -oriented government as a key point in the research of public administration field, its definition and judgment standard academic circles at present has not completely unified, but for the un- derstanding of the fundamental goals and contents of the service-oriented government is the basic consis- tent. From the perspective of the government of its service effect evaluation main body should be the mass- es, and the evaluation of the masses and the government in the face of the public demands in response to the at- titude, efficiency, and methods and have a direct bear- ing on the results. Improve the quality of the govern- ment＇s response is directly related to the masses of the government＇s satisfaction, this article from the perspective of strengthening the construction of gov- ernment channel response, discusses the issue of ser- vice oriented government construction.