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Toward an Improved Understanding of Online Customer Service Delivery to Millennials |
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| Authors: | Sharon K. Hodge Danica Shipley |
| Affiliation: | 1. Love School of Business, Elon University, Elon, North Carolina, USA;2. Business Intelligence Analyst, Denver Public Schools, Denver, Colorado, USA |
| Abstract: | |
| Keywords: | Customer service chat live chat request-a-call live help millennials |