Predicting Innovative Information Systems (IS) Behavior of Frontline Employees in Hotels |
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Authors: | Kyoung-Joo Lee Hong-Joo Lee Su-Gyeong Kim |
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Affiliation: | 1. Department of Tourism Management, Gachon University, Seongnam, Gyeonggi-do, Korea;2. Department of Business Administration, Catholic University of Korea, Bucheon, Gyeonggi, Korea |
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Abstract: | Although the existing information systems (IS) literature investigated technology acceptance in the early stages of implementation, it is outdated and has a theoretical limitation in its understanding of users as passive recipients of technology. Addressing such limitations, this research focuses on innovative IS behavior as a crucial pattern of IS behavior. To predict innovative IS behaviors of front-office employees at hotels, this research analyzes the personal attitude of commitment to service quality and organizational conditions of psychological empowerment and organizational IS support for employees. The research results emphasize personal attitude, the significance of organizational predictors, and the effect of their interaction on innovative IS behaviors. |
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Keywords: | Innovative IS behavior commitment to service quality psychological empowerment organizational IS support frontline employees |
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