Values,the key to business in 1990 and beyond?

This article is concerned with the changes which have affected the personal selling function in industrial markets in recent years. It reviews research findings from the UK, Europe and America, and discusses the implications for sales force management and sales training. It concludes that industrial marketing must focus upon key account relationship management, rather than the manipulation of the four Ps in order to create competitive advantage, and that radical new approaches are needed in sales training which reflect the changing nature of the sales person's role, and which may be demonstrated to have a positive affect on selling effectiveness.