Institution: | 1. Department of Information Systems, City University of Hong Kong, P7718, Academic Building 1, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong, China 2. Eller College of Management, University of Arizona, 1130 E. Helen Street, P.O. Box 210108, Tucson, AZ, 85721-0108, USA 3. School of Business, University at Albany, State University of New York, Business Building 325, 1400 Washington Ave., Albany, NY, 12222, USA 4. Center for Process Innovation, Georgia State University, P.O. Box 5029, Atlanta, GA, 30302-5029, USA
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