Distributed group support: The effects of voting Tools on group perceptions of media richness |
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Authors: | Dufner Donna Hiltz Starr Roxanne Johnson Kenneth Czech Robert |
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Affiliation: | (1) Six Metrotech Center, Polytechnic University, 11201 Brooklyn, New York;(2) Department of Computer Science, New Jersey Institute of Technology, 323 Martin Luther King Blvd., 07102 Newark, New Jersey;(3) Department of Psychology, Upsala College, 345 Prospect St., 07019 East Orange, New Jersey;(4) BMC Communication, Inc., 59 Prospect St., 07015 Clifton, New Jersey |
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Abstract: | Decision groups distributed both temporally and geographically encounter a multitude of coordination problems. This experiment used a set of GDSS Tools called List and Vote, and alternative interaction management procedures, as mechanisms for coordinating distributed groups using a computer conferencing system and for structuring group processes. The study examined media richness using a modification of the adjective-pairs developed by Zmud, Lind, and Young (1990). The Tools significantly improved subjective perceptions of media richness. The attempted manipulation of the presence or absence of sequential procedures for the most part was not effective in creating significant differences in group perception of media richness. |
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Keywords: | Group Decision Support Systems (GDSS) media richness information richness GDSS tools computer-mediated communication interaction management procedures |
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