摘 要: | BritishAirwaysfliesintothenewmillenniumonaflightpaththatrepresentsthefourthmajorevolutioninourstrategysinceweemergedfromtheshacklesofstateownershipintothefreedomoftheprivatesector12yearsago.Inthefirstphase,wedevelopedtheethosofbeingacustomerserviceco…
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