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A study on trust restoration efforts in the UK retail banking industry
Institution:1. University of Central Lancashire, School of Language and Global Studies, Adelphi Building AB040, Preston PR1 2HE, UK;2. University of Liverpool Management School, Chatham Street, Liverpool, L69 7ZH, UK;3. The University of Bradford School of Management, Bradford, BD7 1DP, UK;1. Shenzhen Audencia Business School, Shenzhen University, Shenzhen, 518060, China;2. Audencia Business School, Nantes, 44300, France;3. Department of Finance, Strome College of Business, Old Dominion University, Norfolk, VA, 23529, USA;4. Department of Accounting, College of Business, San Francisco State University, San Francisco, CA, 94132, USA;1. School of Finance, Nankai University, Tianjin, China;2. Department of Finance and Economics, School of Business, Rutgers University, Janice H. Levin Building, Rockefeller Rd., Piscataway, NJ, 08854, USA;3. Providence University and PAIR Labs, Taiwan;1. Manchester Metropolitan University Business School, Department of Accounting, Finance and Banking, Manchester, M15 6BH, United Kingdom;2. Lancaster University Management School, Department of Accounting and Finance, Lancaster, LA1 4YX, United Kingdom;1. Manchester Accounting and Finance Group, University of Manchester, Booth Street West, Manchester M15 6PB, UK;2. Business School, University College Cork, College Road, Cork, Ireland;3. Accounting and Finance Group, Leeds Business School, Leeds University, LS2 9JT, UK
Abstract:
Keywords:Trust  Retail banking  Relationship approach  Moral hazard  Financial regulations
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