实践社群知识流动绩效评价指标体系研究

实践社群能促进成员间知识的有效流动，提升企业知识水平，从而有利于企业创新，其对企业发展具有显著推动作用。但现有文献对实践社群知识流动绩效评价的研究较少，综合考虑实践社群知识流动过程、知识流动结果和社群成员对知识流动的感知，从知识流动水平、知识创新水平、知识运用水平和知识感知水平4个方面构建实践社群知识流动绩效评价指标体系。其中，知识流动水平包括知识流动频率、知识流动速度和知识流动强度，知识创新水平包括知识扩散效应、知识重组效应和知识集聚效应，知识运用水平包括克服困难度、优化流程度和改善质量度，知识感知水平包括知识流动和谐度、知识流动安全感和知识流动满意度，以为企业科学评估实践社群知识流动绩效提供借鉴。

The Research on Knowledge Flow Performance Evaluation Index System for Communities of Practice---Process,Result and Members'Perception

Communities of Practice(CoPs)can promote knowledge flow among members,improve enterprises'knowledge level and accelerate innovation.CoPs have attracted the attention by plenty of enterprises.However,few existing litera-tures focus on the knowledge flow performance evaluation of CoPs.According to characteristics of CoPs,considering knowledge flow process,knowledge flow results and members'perception,the paper constructs knowledge flow perform-ance evaluation index system containing four primary indicators which are knowledge flow level,knowledge innovation lev-el,knowledge applying level and knowledge perception level.Meanwhile,knowledge flow level includes knowledge flow frequency,knowledge flow speed,knowledge flow intensity.Knowledge innovation level includes knowledge diffusion effect,knowledge reorganization effect and knowledge agglomeration effect.Knowledge applying level includes overco-ming difficulties,optimizing processes and improving quality.Knowledge perception level includes harmonious degree of knowledge flow,knowledge flow security and knowledge flow satisfaction.It provides reference to evaluate knowledge flow performance of CoPs for enterprises.