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An exploratory study of RFID adoption in the retail sector |
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| Authors: | Mithu Bhattacharya Chao-Hsien Chu Jack Hayya Tracy Mullen |
| Institution: | 1. College of Information Sciences and Technology, The Pennsylvania State University, 321 D IST Building, University Park, PA, 16802, USA 2. College of Information Sciences and Technology, The Pennsylvania State University, 316 H IST Building, University Park, PA, 16802, USA 3. Smeal College of Business, The Pennsylvania State University, 362 Business Building, University Park, PA, 16802, USA 4. College of Information Sciences and Technology, The Pennsylvania State University, 102 F IST Building, University Park, PA, 16802, USA |
| Abstract: | We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, improved security, better operational efficiency, and reduced cost. We also find the key RFID business processes to deal with, for example, tracking and tracing. Through hypothesis testing and correlations, we discover strong relationships between retailer benefits and RFID business processes, and that better management of inventory is a reason why RFID is being used by retailers. |
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