Effects of the Booking.com scoring system |
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| Affiliation: | 1. Heinrich-Heine-Universität, Düsseldorf Institute for Competition Economics (DICE), Universitätsstr. 1, Düsseldorf 40225, Germany;2. Centre for European Economic Research (ZEW), MaCCI Mannheim Centre for Competition and Innovation, L7,1, Mannheim 68161, Germany;3. Télécom ParisTech, Département Sciences Économiques et Sociales, 46 Rue Barrault, Paris 75013, France |
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| Abstract: | Booking.com provides a large travellers’ reviews database that is useful for consumers, hoteliers and academics. Recent research discovered unexpected peculiarities in its scoring system, suggesting it could lead to “inflated scores” for hotels on their website. To confirm the above suspicions, the methodology used in this paper compares values assigned on Booking.com with those on Priceline that have a conventional scoring system. Conclusions show significant distortions, particularly in hotels with low and medium scores. |
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| Keywords: | Hotel Reviews Booking.com Scores |
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