Moderating effect of work–family conflict on the relationship between leader–member exchange and relative deprivation: Links to behavioral outcomes |
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| Institution: | 1. Department of Tourism, Leisure and Hospitality Management, National Chi Nan University, 1, DaiXue Rd., Puli, Nantao, 545, Taiwan;2. Department of Tourism and Leisure, Lunghwa University of Science and Technology, No.300, Sec.1, Wanshou Rd., Guishan District, Taoyuan City, 33306, Taiwan;1. Varna University of Management, 13A Oborishte Str., 9000 Varna, Bulgaria;2. International Hospitality Management, Varna University of Management, 13A Oborishte Str., 9000 Varna, Bulgaria;3. Ball State University, Muncie, IN, USA;1. Australian Institute of Business (AIB), 27 Currie Street, Adelaide, SA, 5000, Australia;2. School of Management, University of South Australia, GPO Box 2471, Adelaide, SA, 5001, Australia;1. University of Westminster, 35 Marylebone Road, London NW1 5LS, UK;2. Anglia Ruskin University, East Road, Cambridge CB1 1PT, UK |
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| Abstract: | This study intends to explore the moderator of work–family conflict on the relationship between leader–member exchange and relative deprivation, and simultaneously examine the impact of relative deprivation on employees' behavior (including effort behavior and service sabotage). Questionnaire survey was conducted in 14 international tourist hotels in Taipei. Of the returned sample, 379 questionnaires are effective. The result indicates that high quality leader–member exchange relationship has negative impact on employees' relative deprivation. Also, relative deprivation has significant impact on effort behavior, and service sabotage. Furthermore, work–family conflict is found to have moderating effect on the relationship between leader–member exchange and relative deprivation. This study fills the research gap in the hospitality literature regarding the effect of work–family conflict on the relationships among leader–member exchange, employees' relative deprivation, and work behaviors. It also sheds the light on work–family conflict literature by extending leader–member exchange theory to leader–employee relationship. |
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| Keywords: | Work–family conflict Leader–member exchange Relative deprivation Effort behavior Service sabotage |
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