Trust-building processes in tourist coopetition: The case of a Polish region |
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Affiliation: | 2. Montpellier Business School & i3-CRG, École polytechnique, CNRS, Université Paris-Saclay, 2300 Avenue des Moulins, 34185 Montpellier, France |
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Abstract: | This study examines the role of trust in establishing collaboration between two individual competing tourism firms. The study contributes to the existing body of knowledge by investigating how various trust-building processes influence dyadic coopetition in five municipalities in Poland. The literature suggests eight different trust-building mechanisms at various levels of analysis and collaborative endeavors. Our results indicate four processes important to start dyadic coopetition, which are based on: calculation, emotional bond, reputation and embeddedness in social networks. Our findings also show that if trust based on calculation is not reported, then even several trust-building processes combined do not lead to coopetition. Moreover, trust does not appear as a homogenous concept, and different trust-building processes do generate different effects. The results show that trust may play both positive and negative roles in coopetition formation. |
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Keywords: | Trust Trust-building processes/mechanisms Coopetition Collaboration Competitor Tourist region Poland |
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