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The co-creation/place attachment nexus
Institution:1. University of Innsbruck, School of Management, Department of Strategic Management, Marketing and Tourism, Universitaetsstraße 15, 6020 Innsbruck, Austria;2. University of Applied Sciences Kufstein, Andreas Hofer-Straße 7, 6330 Kufstein, Austria;1. School of Marketing, Curtin Business School, Curtin University, GPO Box U1987, Perth, WA 6845, Australia;2. Department of Marketing, Faculty of Business & Economics, Monash University, Wellington Road, Clayton, VIC 3800, Australia;3. Behaviorworks Australia, Monash Sustainability Institute, Monash University, 8 Scenic Boulevard, VIC 3800, Australia
Abstract:Co-creation in tourism has investigated a range of ways in which consumers are becoming increasingly involved in defining and creating services and products. These activities, however, constitute only a small portion of the full range of tourism experiences. The current concentration on co-creation of (mostly service-dominated) tourism products needs to be expanded to accommodate elements such as the physical environment and local social and cultural milieus of tourism. This article appropriates concepts and models from the discourse of place attachment to demonstrate an approach to extending the co-creation concept to include experiences of the physical tourism site, not merely as the setting of a service relation, but as a fundamental dimension of the tourism experience. This approach is tested and demonstrated based on an analysis and discussion of the findings of a survey study of tourists to the Historic Center of Macao.
Keywords:Co-creation  Tourism experience  Place attachment  Value creation  Macao
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