Semantic Differential as an Assessment Tool of （Dis） Advantages of QMS in the Light of Accredited Certification in Poland

This article is a continuation of the issue in the field of assessment of （dis）advantages resulting from the implementation of the quality management systems （QMS） in a structure of the organization. The publication uses the results of studies conducted in the range of assessment＇s information completeness provided by the certification bodies （CBs） in the context of advantages and disadvantages of the QMS implementation in accordance with PN-EN ISO 9001. In addition, an attempt to define a tool for the QMS assessment of （dis）advantages in the organization has been made. The basis for empirical analysis of the issue was the information provided by an accredited management systems CBs recommended by the Polish Centre for Accreditation （PCA）. There are 33 units in Poland, which were granted by PCA with the accreditation within the range of ISO 9001：2008. In the first stage of the research work, a substantive analysis of websites content among mentioned CBs has been carried out. In addition, the paper proposes use of semantic differential method （SD） to evaluate （dis）advantages of the QMS. SD adaptation for the assessment of the QMS （dis）advantages is the authorial concept. The authors hope for polemic in this area. In the face of obtained results, an authorial SD construction has been proposed, which is useful and may help in the formulation and conveying of the relevant （reliable） information to potential clients in the range of （dis）advantages resulting from the QMS implementation to the organization. As a consequence, the recommendations have been set, which are kind of guidelines that could significantly influence the realignment of the information state conveyed on the internet by the CBs.