The mediating role of psychological distress between ostracism,work engagement,and turnover intentions: An analysis in the Cypriot hospitality context |
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| Affiliation: | 1. Arkin University of Creative Arts and Design, şair Nedim street, No:11, Kyrenia (via Mersin 10, Turkey), North Cyprus;2. Department of Business Administration, Eastern Mediterranean University, Gazimagusa, TRNC, Turkey;3. Centre for Business in Society, Faculty of Business and Law, Coventry University, Priory Street, Coventry, CV1 5FB, UK;4. Faculty of Business, Oxford Brookes University, Oxford, OX3 0BP, UK;1. Gabelli School of Business, Fordham University, 140 W. 62nd Street, New York, NY, 10023, United States;2. Koppelman School of Business, Brooklyn College of the City University of New York, 2900 Bedford Ave, Brooklyn, NY, 11210, United States;1. School of Hospitality Leadership, College of Business, East Carolina University, Rivers West 311, Greenville, NC 27858-4353, USA;2. Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd., Orlando, FL 32819, USA;1. Department of Hotel Management, The University of Jordan, Aqaba Aqaba, Jordan;2. Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration, University of New Orleans, New Orleans, LA, 70148, USA;3. Hospitality Management Program, 328 Spidle Hall, Auburn University, 36849, Alabama, USA;4. Department of Business Administration, Hospitality Management Program, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127 Zarqa 13133 Jordan;1. College of Management, Shenzhen University, Shenzhen, China;2. School of Management, Xiamen University, Xiamen, China;3. Organizational Behavior and Human Resource Management Department, China Europe International Business School (CEIBS), Shanghai, China;4. Faculty of Business and Economics, The University of Hong Kong, Hong Kong, China;5. School of Management, CISME, Zhijiang College, Zhejiang University of Technology, Hangzhou, China;1. The Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration, University of New Orleans, Kirschman Hall 462C, 2000 Lakeshore Drive, New Orleans, LA 70148, USA;2. Department of Business Administration/Hospitality Management Program, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan;1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong;2. Department of Psychology, College of Liberal Arts and Social Sciences, University of Houston, Houston, TX, 77204, USA;3. School of Applied Sciences, Hotel Management Program, Özyeğin University, Istanbul, Turkey;4. Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, USA |
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| Abstract: | Drawing on the conservation of resources and job-demands resource theories, this study proposes and tests psychological distress as an underlying mechanism mediating the relationships between workplace ostracism, work engagement, and turnover intentions. Furthermore, it investigates how resilience and perceived external employability condition the aforementioned relationships. Four- and five-star full-time hotel employees provided the data for this study. The findings suggest that psychological distress mediated the relationship between workplace ostracism and turnover intention, but did not mediate the workplace ostracism-work engagement linkage. Also, workplace ostracism plummeted the work engagement of less resilient employees, and surprisingly aroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed. |
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| Keywords: | Workplace ostracism Psychological distress Turnover intentions Work engagement Resilience External employability |
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