The effects of psychological capital,social capital,and human capital on hotel employees’ occupational stress and turnover intention |
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| Institution: | 1. School of Tourism, Sichuan University, Chengdu, China;2. School of Business and Law, Edith Cowan University, Joondalup, WA 6027, Australia;1. School of Hospitality Business Management, Carson College of Business, Washington State University, 915 N. Broadway, Everett, WA, USA;2. School of Hospitality and Tourism Management, Purdue University, Marriott Hall, 900 W. State Street, West Lafayette, IN 47907, USA;1. Montpellier Business School, France, and Lancaster University Management School, UK;2. Isenberg School of Management, University of Massachusetts-Amherst, 121 President Dr, Amherst, MA 01003, USA;1. School of Business and Tourism, Sichuan Agricultural University, Chengdu, 611830, China;2. School of Public Affairs and Administration, University of Electronic Science and Technology of China, Chengdu, 611731, China;1. School of Humanities and Tourism Management, Bangkok University, 9/1 Moo 5, Phahonyothin Road, Pathum Thani 12120, Thailand;2. Graduate School of Business, Siam University, 38 Phetkasem Road, Bhasicharern, Bangkok 10160, Thailand;1. Department of Business Administration, College of Business, Chosun University, Gwangju, South Korea;2. Department of Nursing, College of Medicine, Chosun University, Gwangju, South Korea |
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| Abstract: | Occupational stress and turnover intention are a growing and costly concern for the hospitality industry. Drawing on Job Demands-Resources (JD-R) theory, the study developed a research model to simultaneously examine the effects of psychological capital, social capital, and human capital on occupational stress and turnover intention. A sample size of 380 hotel employees in China was used to test the proposed model using the PLS-SEM methodology. The results suggest that occupational stress plays a full mediator role between psychological capital and turnover intention, and plays a partial mediator role between relational social capital and turnover intention. Psychological capital and relational social capital were found to have relatively higher effects on occupational stress compared to other types of capital. The study extends JD-R theory by recognizing that occupational stress functions as a mediator between the three types of capital and turnover intention. The study concludes by offering a set of practical implications stemming from this research for hotel practitioners. |
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| Keywords: | Occupational stress Turnover intention Psychological capital Social capital Human capital JD-R theory |
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